---
description: >-
  How to make coupons and discounts with Upgrade.Chat. Explore the full range of
  flexibility with our coupons functions.
---

# Coupons / Promotions

## Creating Coupons in Upgrade.Chat <a href="#creating-coupons" id="creating-coupons"></a>

[https://upgrade.chat/payment-settings?section=coupons](https://upgrade.chat/payment-settings?section=coupons)

{% tabs %}
{% tab title="Code" %}
This is your coupon code. This can be any number or letters you want. It uses the US-**QWERTY** Letters and numbers only. No other Unicode characters at this time.

{% hint style="warning" %}
**COUPONS ARE CASE SENSITIVE!** \
Customers must enter the coupon EXACTLY as they are.
{% endhint %}
{% endtab %}

{% tab title="Discount Type" %}
**PERCENT:**  This is to set a percentage off the total amount. The discount amount is variable and depends on the total price of what you are offering.

**VALUE:** This is a set dollar amount off the total amount. The discount amount is fixed and will not change, regardless of the price you are offering.
{% endtab %}

{% tab title="Amount" %}
This is where you set the percent or dollar amount off the coupon.
{% endtab %}

{% tab title="Duration" %}
This is how long you want the coupon to be good for.\
**ONCE:** The coupon is only good for a one time use or one billing cycle.\
**FOREVER:** The coupon will permanently reduce the price of the subscription.\
**REPEATING:** The coupon will be good only for that many billing cycles.
{% endtab %}

{% tab title="Redemptions" %}
This is to limit the number of times the coupon can be used by all users.
{% endtab %}

{% tab title="Only" %}
You can specify which upgrade the coupon applies to. This means the coupon can only be used for that upgrade.&#x20;
{% endtab %}
{% endtabs %}

{% hint style="info" %}
Coupons are global & apply for **EVERY** role and product. There is no way to set coupons for individual roles or items. They are for your entire server. This cannot be changed.&#x20;
{% endhint %}

{% hint style="info" %}
Coupons can only be used when purchasing the upgrade. After the purchase is made, they would need to make a new purchase to use a coupon on an upgrade.
{% endhint %}

{% hint style="danger" %}
100% OFF COUPONS ARE NOT RECOMMENDED. Please use free trial features if you want to give people access without paying. This can cause issues with your payment account if too many 100% discounts are issued.
{% endhint %}

{% hint style="warning" %}
**COUPONS THAT ARE ONCE** are only good for a one time use or one billing cycle. **FOREVER COUPONS WILL NOT WORK ON ONE TIME PURCHASES.**
{% endhint %}

## **Can I track how many coupons were used?** <a href="#tracking-coupon-use" id="tracking-coupon-use"></a>

Yes.  You can simply set a limit on the coupon redemption amounts (such as 100) and when a coupon is used, it will show the remaining amount available. If 10 coupons are used, it will show that only 90 are remaining.&#x20;

{% hint style="info" %}
If you create a coupon with a set number of uses, and all of that particular coupon gets used up, you will need to delete that coupon before you can use that same coupon name.
{% endhint %}

## Can coupons be applied after the subscription is active? <a href="#coupons-after-subscription-started" id="coupons-after-subscription-started"></a>

No. Coupons can only be used when creating a subscription and during checkout. You can manually apply discounts to the subscription in Stripe, but this is not something the customer can do.

## How to use Coupons in URLs <a href="#coupons-after-subscription-started" id="coupons-after-subscription-started"></a>

You can copy the URL link in the dashboard or create your own URL for your store:

<figure><img src="https://3870626768-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LtjPa0xRhBiePPCK7pK%2Fuploads%2Fp685T2eNMHcA4LYXq4XW%2Fimage.png?alt=media&#x26;token=1767303f-9179-4c64-89a2-814db5ab05f1" alt=""><figcaption><p><a href="https://upgrade.chat/payment-settings?section=coupons">https://upgrade.chat/payment-settings?section=coupons</a></p></figcaption></figure>

<pre><code><strong>https://upgrade.chat/YOURSTOREURL?coupon=YOURSTORECOUPON
</strong></code></pre>
