STRIPE

Helpful info about using Stripe with Upgrade.Chat and some answers to common questions. Please search here before opening a ticket as it may answer your questions.

My account was denied / restricted / declined or not approved?

When this happens, it is most likely because you are trying to apply with a restricted business: https://stripe.com/restricted-businesses

This could be because you did not provide all the information STRIPE needed to complete your account.

UPGRADE.CHAT HAS NOTHING TO DO WITH STRIPE DECISIONS & CAN'T HELP YOU WITH RESTRICTIONS. PLEASE CONTACT STRIPE FOR HELP WITH YOUR ACCOUNT

How do I get paid? When does the money go to my bank?

Simply set your payout frequency here: https://dashboard.stripe.com/settings/payouts

STRIPE is asking for a business name?

Yes, you can register for an "individual account" in the drop down on the register page. You must complete all your info in order for the account to be active. If you don't complete all your info, they might not enable payments or withdrawals.

You must fill out all information accurately or you may have your account disabled.

Why wasn't someone's Upgrade removed when their payment failed?

You need to adjust your dunning settings in stripe to determine when the person should be removed or if their payment should be retried. If you are a smart retry system, it will try a few times before cancelling. You can adjust the settings here: https://dashboard.stripe.com/settings/billing/automatic

What happens if I cancel someone's Upgrade manually?

The bot will get the information and remove the role. You can choose in STRIPE when you want to cancel the role. Either immediately or at the end of their billing cycle. You can do this after clicking the cancel subscription role in the customer's profile.

A processing error occurred.

The bot cannot connect to your Stripe account because there is an issue with your Stripe account. Please contact Stripe support: https://support.stripe.com/?contact=true

Stripe doesn't currently support application fees for platforms in US with connected accounts in your country.

Unfortunately this is a limitation of Stripe. Please consider switching to using PayPal for Upgrade.Chat

Where can I find my transaction reports and data?

https://dashboard.stripe.com/reports/hub

How can I change the payout frequency to my bank?

https://dashboard.stripe.com/payouts

Can I switch Stripe accounts? Transfer Owners? What happens?

Subscriptions will remain active ON THE ORIGINAL STRIPE ACCOUNT. They will not transfer over if you connect a new Stripe account like they do with PayPal. People will need to resubscribe to the new stripe account or you will need the previous owner to also transfer that stripe account to you.