# STRIPE

## **My account was denied / restricted / declined or not approved?**  <a href="#denied-account" id="denied-account"></a>

When this happens, it is most likely because you are trying to apply with a restricted business: [**https://stripe.com/restricted-businesses**](https://stripe.com/restricted-businesses)

This could be because you did not provide all the information STRIPE needed to complete your account.

{% hint style="warning" %}
**UPGRADE.CHAT HAS NOTHING TO DO WITH STRIPE DECISIONS & CAN'T HELP YOU WITH RESTRICTIONS. PLEASE CONTACT STRIPE FOR HELP WITH YOUR ACCOUNT**
{% endhint %}

## **How do I get paid?  When does the money go to my bank?** <a href="#getting-paid" id="getting-paid"></a>

Simply set your payout frequency here: [**https://dashboard.stripe.com/settings/payouts**](https://dashboard.stripe.com/settings/payouts)

![](https://3870626768-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtjPa0xRhBiePPCK7pK%2F-MArXoa33LHsVucSTuzj%2F-MArY6WMICT0vvCsnl5E%2Fimage.png?alt=media\&token=fec9ad96-667a-4281-94fe-da495b45bb59)

## STRIPE is asking for a business name? <a href="#business-name" id="business-name"></a>

Yes, you can register for an "individual account" in the drop down on the register page. You must complete all your info in order for the account to be active. If you don't complete all your info, they might not enable payments or withdrawals.

![](https://3870626768-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtjPa0xRhBiePPCK7pK%2F-M6DWq6ClWXXXSSpSM5h%2F-M6DYJNAasStCgyAiZYW%2Fimage.png?alt=media\&token=0cba8b18-89f1-4938-a95e-785bc4a3fae4)

{% hint style="info" %}
You must fill out all information accurately or you may have your account disabled.
{% endhint %}

## Why wasn't someone's Upgrade removed when their payment failed?  <a href="#payment-failed-with-access" id="payment-failed-with-access"></a>

You need to adjust your dunning settings in stripe to determine when the person should be removed or if their payment should be retried.  If you are a smart retry system, it will try a few times before cancelling. You can adjust the settings here: [**https://dashboard.stripe.com/settings/billing/automatic**](https://dashboard.stripe.com/settings/billing/automatic)

![](https://3870626768-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtjPa0xRhBiePPCK7pK%2F-LtmIb2RwBY-ZLKQmjt1%2F-LtmMsAX5RkeocLuW6_m%2Fimage.png?alt=media\&token=d8e9d442-5154-4bff-8221-f5be61afe6c1)

## What happens if I cancel someone's **Upgrade** manually? <a href="#cancel-manually" id="cancel-manually"></a>

The bot will get the information and remove the role. You can choose in STRIPE when you want to cancel the role.  Either immediately or at the end of their billing cycle.  You can do this after clicking the cancel subscription role in the customer's profile.

![](https://3870626768-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtjPa0xRhBiePPCK7pK%2F-LuA1ZHpkhJq5riRLWW1%2F-LuA1acH4V8yl8eEL8lL%2Fimage.png?alt=media\&token=af4c79a7-444e-4979-abe8-bd47a18a6863)

## A processing error occurred. <a href="#processing-error" id="processing-error"></a>

The bot cannot connect to your Stripe account because there is an issue with your Stripe account. Please contact Stripe support: [**https://support.stripe.com/?contact=true**](https://support.stripe.com/?contact=true)

## Stripe doesn't currently support application fees for platforms in US with connected accounts **in your country.** <a href="#country-fee-support" id="country-fee-support"></a>

Unfortunately this is a limitation of Stripe. Please consider switching to using PayPal for Upgrade.Chat

## Where can I find my transaction reports and data? <a href="#transaction-reports" id="transaction-reports"></a>

#### <https://dashboard.stripe.com/reports/hub> <a href="#reports" id="reports"></a>

## How can I change the payout frequency to my bank? <a href="#transaction-reports" id="transaction-reports"></a>

#### <https://dashboard.stripe.com/payouts> <a href="#reports" id="reports"></a>

## **Can I switch Stripe accounts? Transfer Owners? What happens?** <a href="#transfer-ownership" id="transfer-ownership"></a>

Subscriptions will remain active **ON THE ORIGINAL STRIPE ACCOUNT. They will not transfer over if you connect a new Stripe account like they do with PayPal.** People will need to resubscribe to the new stripe account or you will need the previous owner to also transfer that stripe account to you.&#x20;