General Questions

General Upgrade.Chat FAQ Questions answered. If you have a question that is not answered here, please contact us and we will add the question once we help you.

What countries is Upgrade.Chat available in?

Viewing PayPal transactions

View it in your transaction tab. Use this FIRST when checking your PayPal transactions. https://upgrade.chat/payment-settings?section=transactions

You must check here first for your PayPal transactions then your account.

Transactions may show in your PayPal account as one time but if you have it setup in the Upgrade.Chat control panel as recurring, it will bill accordingly.

DRAFT status is only for unpaid invoices. ACTIVE is the status of invoices that are unpaid but have a trial associated with them. You can search into future dates to see people on trial.

To view free trials that have not been billed yet, filter by dates in the future to see your free trials.

Your PayPal account may not reflect all the data stored by Upgrade.Chat. Please make sure to check your transaction tab and details first. Click Here to Open PayPal Transactions.

Viewing Stripe transactions

Stripe transactions can only be viewed from the STRIPE dashboard (https://dashboard.stripe.com/) The Upgrade.Chat Control-Panel only shows PayPal transactions since STRIPE has a comepletely robust reporting dashboard, there was no reason for us to reinvent the wheel when you can see everything in STRIPE.

Where can I see my payments that people made?

If you are using stripe for debit cards and credit cards: https://dashboard.stripe.com/ If you are using PayPal for PayPal and Venmo charges: https://www.paypal.com/mep/dashboard

Are subscriptions Automatic?

Yes, they will automatically be billed if you set the role as a subscription and then save the role for sale. However, if you have other settings enabled that change this, then it will not be automatic.

Can I set a Terms of Service for my chat room?

Yes, in the https://upgrade.chat/settings you can set your terms of service. It will show up when the customers go to checkout on your checkout page.

What happens if I kick Upgrade.Chat?

-You will have to manually manage all your subscriptions. -You will have to manually check who disputed your transactions, find the user and kick them. -You will have to manually payout referrals (if you have that feature enabled) -Automatic Role Removal WILL NOT WORK. -Referrals will no longer work and people will not be rewarded.

Do you have partnerships or special rates?

Yes. If you have: -A bot in over 5,000 servers. -A server with over 5,000 members. -A server with over 500 Subscriptions

We can offer you a special rate for using our bot. Please Contact @Staff Here.

Unable to purchase or the purchase was given to another account?

Try again from an incognito window to make sure you are logged into the right account. If it's a new account make sure to verify your email.

ROLES WILL BE GIVEN TO WHATEVER ACCOUNT IS LOGGED INTO THE BROWSER! MAKE SURE YOU ARE LOGGED INTO THE RIGHT ACCOUNT AND THAT THE ACCOUNT IS VERIFIED.

Can I use Upgrade.Chat on my Website? YES!

In your discord server type: $upgrade and generate a checkout link. The link will look like this: https://upgrade.chat/checkout/544238107957133352 <- The last part is your serverID number.

Because all checkout links are now server dependent instead of user dependent, you can use these links anywhere and people can purchase a role from anywhere; Your Website, Instagram, Facebook, Messenger, Email, Message Boards, Other Chat Services... Pretty much anywhere that you can think of.

Users will be invited to your room and given the role after checkout.

The bot responds in every channel?

You control access to the channels, you can prevent the bot from speaking in certain channels by removing admin privileges from the bot but allow it to send messages, links, add, remove, ban, and send embeds, then prevent it from talking / seeing the channel that you don't want it to talk in. This involves you setting Discord perms. We do not guarantee that the bot will function correctly since we add new features all the time that may require different permissions.

How do I reorder roles for sale?

Roles are ordered from HIGHEST PRICE TO LOWEST PRICE. This cannot be changed.

Can people purchase different roles to increase the length of their subscription?

Each role purchased is a new product / subscription. Therefore, no matter what role someone purchases, they are not able to increase the length of time on an existing subscription.

What is the minimum amount I can sell a product / role for?

$1.00 USD. (Payment Processors wont allow below this so we set it as our default)

The bot is not online / someone didn't get a role and everything was working normally not too long ago? What could be the problem?

If the bot is offline, please check https://status.discordapp.com/ and https://www.cloudflarestatus.com/ before contacting support. If Discord is having issues, there is nothing we can do. The bot will try to give the role again the following day.

Can I migrate existing roles or purchases from another bot?

The easiest way to do this is to create a promotion (coupon) for your members as an incentive to switch over. Members would need to upgrade through the bot since we don't have them in our database.

We have a STRIPE migration service. Please contact support.

If I change the role price, will it change for existing members?

No it will not. "Grandfathered" members will keep the same rate they have been paying. Only new members and subscriptions will be affected by a price change. To change price for existing subscriptions already in effect, please edit the customer directly in stripe. (This is not recommended).

Can I get emails when someone pays?

Yes. You can turn on email notifications for many different events.

To set it in PayPal: https://www.paypal.com/us/smarthelp/article/How-do-I-set-up-my-email-notification-preferences-FAQ424 To set it in Stripe: https://dashboard.stripe.com/settings/user

Why do I not get all the money I charged?

Upgrade.Chat + PayPal/Stripe take fees from the transaction. This is what allows us and PayPal + Stripe to offer the service without monthly fees for you like traditional merchants. PayPal's Fees: https://www.paypal.com/us/webapps/mpp/merchant-fees Stripe's Fees: https://stripe.com/pricing

Please refer to our Terms of Service. Our current fee is 6% of the total charge. (Not Including Stripe or PayPal) This rate is locked in for your account unless you uninstall / reinstall the service, in which case, you lose your grandfathered rate and the new rate will be set to whatever the current rate is.

We offer special rates for people who have:

-A bot in over 2,500 servers. -A server with over 250 Subscriptions -A server with over 5,000 members. -A social media following with over 5,000 followers. (Instagram / Snapchat / TikTok / YouTube) Please Contact @Staff Here for your special rate if you qualify.

Can I change the bot's name or picture in my server?

Yes. You can change the name by simply changing the bot's nickname in your server. No. You cannot change the bot's icon because Discord doesn't allow that for any bots.

I am under 18, can I still have an account and use Upgrade.Chat?

PayPal. NO. https://www.paypal.com/us/webapps/mpp/ua/useragreement-full

Stripe. YES. https://support.stripe.com/questions/age-requirement-to-create-a-stripe-account

Can I remove the Upgrade.Chat invite after checkout?

Yes! Please upgrade to Upgrade.Chat Pro:

PEOPLE CANNOT BE INVITED TO THE UPGRADE.CHAT SUPPORT SERVER UNLESS THEY ALREADY WERE GIVEN AN INVITE TO YOUR SERVER. IT IS NOT POSSIBLE OTHERWISE.

Someone wasn't invited to my chat after checkout?

REASONS A USER WAS NOT INVITED TO YOUR SERVER AFTER CHECKOUT:

  • Your bot doesn't have proper permissions. Please read this entire FAQ.

  • Their payment failed or their payment method declined.

  • They ignored or did not accept the invite to your server.

  • The user is banned from your server or already in your server.

  • The user has not validated / verified their email on their account yet.

User wasn't given the role but they paid?

There can be several reasons for this:

  • The user was not the same user logged into the browser when the role was purchased. (Check your Dashboards account and make sure the username matches the user that upgraded) A lot of people have alternate accounts.

  • The bot does not have the proper permissions to give the role or the role for sale is above Upgrade.Chat

  • The bot was not online at the time. Stripe was down or Discord was down.

What happens if I issue a Refund?

When you refund a member the following things will happen:

  • They will not lose their role unless you cancel their subscription.

  • They will be billed again next cycle unless you cancel the subscription.

  • If you cancel their subscription and they purchased a duplicate role, the role WILL be removed regardless if they have an active subscription. Manually reassign the role to fix this.

Can I change the currency from USD?

No. Currently the only currency is USD... BUT the transaction will automatically be converted to whatever currency your account is set in at the time of purchase.

How does the checkout flow for customers work?

I use Patreon / OnlyFans. How are you different?

Upgrade.Chat only charges 6% and offers many features. Patreon charges 12% and has less than half the features. OnlyFans charge 20% and has less than half the features.

Are there discounts for PayPal and Stripe fees?

Both Stripe and PayPal offer a discounted payment processing rate for registered 501(c)(3) nonprofits.

To apply with PayPal, visit their nonprofit center.

To apply with Stripe, email [email protected] with the information found here.

How do I change my business name on PayPal?

You can change your business info here: https://www.paypal.com/businessmanage/account/aboutBusiness

How do the rates compare between PayPal and Stripe?

PayPal Merchant Fees: https://www.paypal.com/us/webapps/mpp/merchant-fees PayPal General Fees: https://www.paypal.com/us/webapps/mpp/paypal-fees Stripe Fees: https://stripe.com/accept-payments/upgrade-chat

Which features are available with PayPal & Stripe?

Here are the differences in features we offer between the platforms currently:

FEATURE

PAYPAL

STRIPE

Checkout With PayPal

✔️

-

Checkout With Credit & Debit Cards

-

✔️

Full Digital & Drop-Shipping Storefront

✔️

✔️

Use PayPal Personal OR Business Account

✔️

-

Roles - Single Purchase & Subscriptions

✔️

✔️

Single & Recurring Coupons for Roles

✔️

✔️

Server Referral Rewards for Members

✔️

✔️

Server Referral Rank Command Tracker

✔️

✔️

Server Referral Dashboard Analytics

✔️

✔️

Paywall - Charge for Invites

✔️

✔️

Free & Paid Trials for Roles

✔️

✔️

Limit Number of Coupon Redemptions

✔️

✔️

Checkout Link From Website / Social

✔️

✔️

Remove Role When Subscription Ends

✔️

✔️

Custom ANY Length Subscriptions

✔️

✔️

BAN User When They Dispute

✔️

✔️

Custom Terms of Service on Checkout

✔️

✔️

Full Payment Dashboard Control Panel

✔️

✔️

Server Owners & Admins Can Edit Settings

✔️

✔️

Pay-What-You-Want Roles

✔️

✔️

Limit # of Times Role Can Be Purchased

✔️

✔️

Multiple Language Commands

✔️

✔️

Server Welcome Messages & Upgrade Link

✔️

✔️

Auto Cancel Subscriptions

✔️

✔️

Full Customer Self Management Portal

✔️

✔️

Time-Limited Auto Expiring Roles

✔️

✔️

Apple Pay & Google Pay for Checkout

-

✔️

Available in Countries

200+

40+

Contents
What countries is Upgrade.Chat available in?
Viewing PayPal transactions
Viewing Stripe transactions
Where can I see my payments that people made?
Are subscriptions Automatic?
Can I set a Terms of Service for my chat room?
What happens if I kick Upgrade.Chat?
Do you have partnerships or special rates?
Unable to purchase or the purchase was given to another account?
Can I use Upgrade.Chat on my Website? YES!
The bot responds in every channel?
How do I reorder roles for sale?
Can people purchase different roles to increase the length of their subscription?
What is the minimum amount I can sell a product / role for?
The bot is not online / someone didn't get a role and everything was working normally not too long ago? What could be the problem?
Can I migrate existing roles or purchases from another bot?
If I change the role price, will it change for existing members?
Can I get emails when someone pays?
Why do I not get all the money I charged?
Can I change the bot's name or picture in my server?
I am under 18, can I still have an account and use Upgrade.Chat?
Can I remove the Upgrade.Chat invite after checkout?
Someone wasn't invited to my chat after checkout?
User wasn't given the role but they paid?
What happens if I issue a Refund?
Can I change the currency from USD?
How does the checkout flow for customers work?
I use Patreon / OnlyFans. How are you different?
Are there discounts for PayPal and Stripe fees?
How do I change my business name on PayPal?
How do the rates compare between PayPal and Stripe?
Which features are available with PayPal & Stripe?