Customer Questions
All the questions for customers of merchants are answered in this FAQ section. Including how to cancel, claim purchases, change billing info, and more. Please have customers refer to this FAQ.

What is Upgrade.Chat?

Upgrade.chat is a membership management service that allows merchants to turn their chat room into a business. Upgrade.Chat is an open marketplace that facilitates payments direct from your account to the merchant's account. Upgrade.Chat has no involvement in your payment other than telling it where to go.

Claiming Upgrades / Roles / Bonuses

In your Profile (https://upgrade.chat/profile) you will see three options next to your membership information click the actions ⚙️ Cog:
COPY ID: Copies ID for reference.
MANAGE: This allows you to manage your subscription. Change payment methods, cancel, etc.
CANCEL: This cancels your subscription at the end of the billing cycle.
CLAIM: If you did not receive your upgrade or if you accidentally left the chat room, as long as the subscription is ACTIVE you can claim your purchase again at any time.
CUSTOMERS WILL NOT BE BILLED AGAIN WHEN CLICKING CLAIM OR REPROCESS BUTTONS.
IF THERE IS AN ISSUE CLAIMING YOUR UPGRADE / ROLE, YOU MUST CONTACT THE MERCHANT FOR ASSISTANCE AS THEIR STORE MAY BE IMPROPERLY CONFIGURED.

How do I get paid for my referrals to a chat?

When you refer someone with Upgrade.Chat you are actually sending them to purchase from the MERCHANT DIRECTLY. You would need to contact the merchant who you sent the referral to in order to see what the status of your refund for the referral is. To learn more about how the referrals work and how you get paid, please see this page:
Upgrade.Chat Cannot Assist you in checking your refund status as the funds come directly from the MERCHANT you sent the referral to. Please contact that merchant.

How to Cancel / Manage Memberships?

When you purchase something on Upgrade.Chat you are actually purchasing from the MERCHANT DIRECTLY. Your relationship and transaction are with the merchant. You can manage or cancel your upgrade here: https://upgrade.chat/profile and this will cancel your account with them.
CLICK THE COG > CLICK MANAGE > CANCEL YOUR SUBSCRIPTION or UPDATE YOUR BILLING INFORMATION
A status of CANCELLING means that the subscription will be cancelled at THE END OF THE BILLING CYCLE. There is nothing else to do other than wait for it to cancel.

No purchases show in my profile or dashboard?

Please log out and log back in with an incognito window to make sure that you are logged into the correct account on the website. You can have two different logins, one on the native mobile or desktop application of your chat service, and another through the web API version.
Once you log out and then log back in from an incognito window, if you still do not see your purchase after confirming you have logged in with the correct account that you purchased from, please contact the merchant that you attempted to make the purchase from so they can assist you. You will want to provide them with your email address, any error messages that you receive, and what the product you are trying to purchase is.
Upgrade.Chat cannot assist with any payment related issues. You will need to CONTACT THE MERCHANT YOU PURCHASED FROM or contact your Bank / PayPal for a refund if you are not able to contact the Merchant. Upgrade.Chat is only a chatroom management service.

There is no option to manage or cancel?

When you purchase something on Upgrade.Chat you are actually purchasing from the MERCHANT DIRECTLY. They may have the subscription or lifetime purchase setup in such a way that they will need to cancel it for you or they have not enabled this option.
You will need to contact the merchant you purchased from as Upgrade.Chat does not charge you or have anything to do with your payment for service. Upgrade.Chat is an open marketplace that facilitates payments direct from your account to the merchant's account. Upgrade.Chat has no involvement in your payment other than telling it where to go.
Upgrade.Chat cannot assist with any payment related issues. You will need to CONTACT THE MERCHANT YOU PURCHASED FROM or contact your Bank / PayPal for a refund if you are not able to contact the Merchant. Upgrade.Chat is only a chatroom management service.

Looking for a refund?

You will need to contact the merchant you purchased from as Upgrade.Chat does not charge you or have anything to do with your payment for service. Upgrade.Chat is an open marketplace that facilitates payments direct from your account to the merchant's account. Upgrade.Chat has no involvement in your payment other than telling it where to go.
Upgrade.Chat cannot assist with any payment related issues. You will need to CONTACT THE MERCHANT YOU PURCHASED FROM or contact your Bank / PayPal for a refund if you are not able to contact the Merchant. Upgrade.Chat is only a chatroom management service.

Unable to contact the merchant for help?

Upgrade.Chat acts as the payment connector. Our service representatives are not able to assist in any matter regarding payments, transactions, disputes, refunds. if you are unable to contact the merchant for refund, the only remaining course of action is to contact your bank, PayPal or credit card company and initiate a dispute or chargeback.
UPGRADE.CHAT CANNOT ASSIST WITH ANYTHING PAYMENT RELATED!
Upgrade.Chat cannot assist with any payment related issues. You will need to CONTACT THE MERCHANT YOU PURCHASED FROM or contact your Bank / PayPal for a refund if you are not able to contact the Merchant. Upgrade.Chat is only a chatroom management service.
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Outline
What is Upgrade.Chat?
Claiming Upgrades / Roles / Bonuses
How do I get paid for my referrals to a chat?
How to Cancel / Manage Memberships?
No purchases show in my profile or dashboard?
There is no option to manage or cancel?
Looking for a refund?
Unable to contact the merchant for help?