PAYPAL
Helpful info about using PayPal with Upgrade.Chat. Please read all of these or search the FAQs before opening a support ticket.
Last updated
Helpful info about using PayPal with Upgrade.Chat. Please read all of these or search the FAQs before opening a support ticket.
Last updated
Subscriptions will remain active and once you connect your new PayPal account, all the funds will be credited to that new account. ALL Subscriptions that renew while you DON'T have an account connected will be cancelled.
You can change your business info here:
Upgrade.Chat does not have anything to do with how PayPal processes payments. Please contact PayPal about your transactions and see here:
Click on the name in your PayPal dashboard and it will show you the user's info.
If you have a trial, you must search future dates in advance to find their trial and purchase record. This is because their info will be recorded for the time period that the trial expires.
The minimum amount that can be processed is $1. If you want to give free access, consider using the free trial feature.
PayPal processes at 7am Eastern every morning. PayPal operates in UTC. Transactions or Trials that end on one day in your timezone will not be processed until between 7am - 12pm EST.
You cannot pay yourself from the same paypal account.
Your PayPal account is not fully verified.
Please reference the PayPal Error Codes:
You must check here first for your PayPal transactions then your account.
This is because PayPal thinks you are selling physical items, you would need to to have this removed as this has nothing to do with Upgrade.Chat.
Unfortunately, this is something you need to contact PayPal about:
We are not able to assist as this has to do with your account and not Upgrade.Chat.
View transactions in your transaction tab here before checking PayPal
Your PayPal account may not reflect all the data stored by Upgrade.Chat. Please make sure to check your transaction tab and details first.
