Troubleshooting
Steps to diagnose and fix common configuration and browser issues.
Loading Screen Stuck and Not Loading
You could have an outdated cache, cookie or version. If it keeps spinning.
Try a hard refresh or try to load the checkout or control panel from an incognito window.
Someone wasn't invited to my chat after checkout?
REASONS A USER WAS NOT INVITED TO YOUR SERVER AFTER CHECKOUT:
- Your bot doesn't have proper permissions. Please read this entire FAQ.
- Their payment failed or their payment method declined.
- They ignored or did not accept the invite to your server.
- The user is banned from your server or already in your server.
- The user has not validated / verified their email on their account yet.
Blank / Empty Control Panel / Loading Screen
⚠️ONLY CHAT OWNERS AND ADMINS CAN USE THIS BOT. ⚠️
If the server you are expecting is not showing up in https://upgrade.chat/control-panel you MUST try to log in from an INCOGNITO WINDOW.
The most likely reason is:
- You are not logged into your Account that owns the Chatroom via the browser.
- You are logged into an account that doesn't own the Chatroom
- You don't have any roles in the Discord server (which you need for the bot to see).
- You have cookies disabled
- You have JavaScript disabled
- You have a privacy browser that is blocking key components.
Try logging into the control panel from an incognito browser window on Chrome or Firefox.
How do I reorder Upgrades for sale?
Roles are ordered HIGHEST PRICE TO LOWEST PRICE OR LOWEST TO HIGHEST.
There are duplicate Upgrades in checkout?
Please log back into the control panel with the server owner from an incognito window and then check again. The control panel syncs with your server once you log in.
What if someone leaves and rejoins?
The bot will attempt to remove access if they have it again at the end of the billing cycle. They will not be given access back when they rejoin, this must be done manually but removal is automatic.
They can also reclaim their purchase IF the subscription is still valid in their profile:
https://upgrade.chat/profile
An error has occurred and you have not been charged?
Something is wrong with the card number, user's location, CVV number, card exp date or another card issue. Check the transaction in Stripe. Go into the card details as to why it was declined. This doesn't have anything to do with Upgrade.Chat other than we are returning an error message because the card was not able to be processed.
Not able to select a coupon for a select product?
If you want to use a coupon for selected Upgrades only, you must have upgrades. This will not work for shop products (yet).
Last modified 3mo ago
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Contents
Loading Screen Stuck and Not Loading
Someone wasn't invited to my chat after checkout?
Blank / Empty Control Panel / Loading Screen
How do I reorder Upgrades for sale?
There are duplicate Upgrades in checkout?
What if someone leaves and rejoins?
An error has occurred and you have not been charged?
Not able to select a coupon for a select product?