Free / Paid Trials

Giving Paid and Free Trials to your Chatroom Users to explore your service at a discounted rate.

How do free trials work? (With Credit Card)

When a user purchases a role, they put their card on file and when the free day limit that the server owner sets, their credit card will be billed and their billing cycle will begin from the day the trial ends. Free trials work the same on PayPal, Stripe and any other payment platforms we add.

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To check if a PayPal user is on trial, please load the Upgrade.Chat control panel and search for the user with a date in the future.

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To check the trial status of a member in STRIPE, please search that customer in your STRIPE dashboard: https://dashboard.stripe.com/subscriptionsarrow-up-right

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You can set cancellation (trial ending) reminders IN STRIPE: https://dashboard.stripe.com/settings/billing/automaticarrow-up-right

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How do free trials work? (Without Credit Card)

Simply toggle the Paymentless free trial switch on when you create your Upgrade, and people will be able to upgrade without inputting any payment info.

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Since there is no payment method on file, the access will be removed at the end of the trial and the user will need to Upgrade again to purchase access.

How to do Paid Trials?

Simply create your upgrade for sale and a coupon that is only valid for the first billing cycle.

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